Effective August 29, 2026
Trial edition
GraphPilot Trial does not require payment, so there is no charge to refund.
14-day refund period
You may request a refund for GraphPilot Utility or the initial purchase of GraphPilot Full within 14 calendar days of the transaction date. You may also request a refund of a GraphPilot Full renewal within 14 calendar days of the renewal transaction. Requests remain subject to Paddle's verification and processing requirements. This policy does not limit mandatory consumer cancellation or refund rights that apply to a purchase.
After 14 days
Payments are generally non-refundable after the applicable 14-day period, except where required by law or where Paddle and x=mas2 determine that a refund is appropriate because the product was not delivered, materially defective, or otherwise eligible under Paddle's buyer protections.
Requesting a refund
Use the manage-order link in the Paddle receipt or visit paddle.net to locate the transaction and submit the request. You may also email hello@xequalsmassquared.com from the order email address for product or order assistance. Include the Paddle transaction details and enough information to identify the purchase.
Subscriptions and cancellation
Canceling GraphPilot Full prevents the next annual renewal and normally takes effect at the end of the current paid term. Cancellation does not automatically refund the current term. Customers can manage or cancel through the Paddle buyer portal or a Paddle receipt link.
Refund processing
Paddle processes approved refunds as merchant of record, normally to the original payment method. Bank and payment-network processing times may vary. Access associated with a refunded license may be discontinued, and the customer must stop using that license.
Technical issues
Please contact GraphPilot Support if installation, activation, or product operation is preventing use. Include the GraphPilot version, Windows version, and a concise description of the issue so we can help promptly.