Product questions
GraphPilot FAQ
What limits apply to the trial?
The trial runs for 14 days for one user on one activated Windows device, permits up to 10 source files in each MergePilot merge operation, and processes up to 25 unique device records during the trial. Paid editions do not carry these trial capacity restrictions.
What does the GraphPilot Utility one-time purchase include?
It provides perpetual use of the purchased major version, including the HashPilot collection workflow and MergePilot CSV merge and normalization workflow. Future feature releases, compatibility updates, major-version upgrades, and Microsoft Graph functionality are not included.
Does GraphPilot Utility connect to Microsoft Graph?
No. Microsoft Graph validation and upload workflows are included with GraphPilot Trial and GraphPilot Full, not GraphPilot Utility.
What support is included?
Trial customers use the self-service documentation. Utility customers also receive order, activation, and license-recovery assistance. GraphPilot Full includes standard email support for installation and product use. No response-time service level is promised unless stated in a separate order.
Can I upgrade from Utility to Full?
Yes. Utility owners can move to GraphPilot Full at any time. Available upgrade pricing and any promotional credit will be shown with the applicable offer.
How many users and devices does a license cover?
GraphPilot Utility covers one named user and up to two activated Windows devices. GraphPilot Full covers up to three named technicians and six activated Windows devices total for the licensed organization. The trial covers one user on one activated device.
Can a larger MSP add more technicians?
Yes. Additional seats can be arranged by contacting x=mas2. Available seat pricing and license administration details will be provided with the applicable order.
Can these tasks be performed with Microsoft scripts and portals?
Yes. GraphPilot is intended for administrators who prefer a guided, reviewable workflow for collecting, combining, validating, and preparing device data instead of assembling multiple scripts and spreadsheet steps.
Does GraphPilot store customer device data in an x=mas2 cloud service?
No. GraphPilot is designed as a local Windows utility. Operators control the local files and initiate any Microsoft authentication or upload action from their own environment.
Does GraphPilot bypass Microsoft permissions or tenant controls?
No. The administrator must authenticate to the intended tenant and hold the permissions required for the action. GraphPilot does not bypass Microsoft authorization.
Is HashPilot a separate purchase?
No. HashPilot and MergePilot are named workflows included with both paid GraphPilot editions.
Who is GraphPilot for?
It is aimed at MSP technicians, endpoint administrators, deployment teams, and consultants who regularly collect, reconcile, review, or upload Windows Autopilot device data.